Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bfein@latitudesm.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bfein@latitudesm.com and send your item to: 8101 E. Belleview Ave Denver Colorado US 80237.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 8101 E. Belleview Ave Denver Colorado US 80237
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Want to bring an athlete in for an appearance?
Have you thought about bringing in a former or current player for a meet and greet or motivational speech and are wondering how to go about this?
LSM has been working with top athletes in the Denver and national market for the last 30 years. We have facilitated both public and private appearances for companies with stars of the game such as Peter Forsberg, John Elway, Ed McCaffrey, Todd Helton, Milan Hejduk, Nikola Jokic, and many more.
LSM will coordinate the entire process of hiring an athlete. We simply ask for a budget you are willing to spend and then can compile a list of available players.
Key things to look for when considering an athlete appearance:
Appearance fees can vary depending on each player and can range from a few thousand dollars to well over six figures. Therefore, the budget you have set will be one of the main considerations in the process. Retired players are generally more affordable than current players. LSM will negotiate the best fee possible for you.
Athletes can engage in a variety of tasks at an event. Typically, players will sign autographs, pose for photos, participate in question and answer sessions, give speeches, and more. LSM will gather information about your event and its objectives and can recommend an athlete to suit your needs.
Call or Email Bob Fein at LSM to learn more about bringing a player to your next event.
303-993-4580
bfein@latitudesm.com
